H₂Ortigator Warranty Information
Our Commitment to Quality
We stand behind the exceptional quality and durability of our H₂Ortigator units. Manufactured in New Zealand using premium, robust materials designed for demanding commercial orchard environments and featuring superior UV protection, we're confident in their longevity.
That's why we offer a comprehensive 2-year warranty on the main components (tank and base).
What's Covered by the 2-Year Warranty?
In the rare event that your H₂Ortigator unit experiences a defect, we will gladly repair, replace, or refund it within the 2-year warranty period. The decision to repair, replace, or refund will be made at the discretion of H₂Ortigator Ltd., taking into account the extent of the damage, the unit's usability, and your preference.
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Note: Shipping costs are not covered under the warranty.
What's Not Covered?
The following are excluded from the 2-year warranty:
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Superficial Damage: Minor cosmetic imperfections that do not affect the unit's functionality, such as scratches or fading.
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Misuse or Modifications: Damage resulting from improper use or unauthorised modifications made after purchase.
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Manufacturing Imperfections: Minor cosmetic imperfections inherent in the manufacturing process.
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Replaceable/Repairable Components (1-Year Warranty):
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Cap/valve unit
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Emitter/filter unit (Penta and Standard)
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Seals
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These components are covered by a 1-year warranty and can be repaired or replaced.
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Accidental Damage: Damage caused by unforeseen events. We recommend checking your insurance coverage for such incidents.
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Warranty Transfer: The warranty is non-transferable and is void if the H₂Ortigator unit or parts are sold or given to a new owner who was not the original purchaser.
1-Year Warranty Details
Specific components like the cap/valve unit, emitter/filter units, and seals are covered by a separate 1-year warranty, which includes repair or replacement options.
How to Claim Your Warranty
If you believe you have a valid warranty claim, please contact our customer service team info@h2ortigator.co.nz with:
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Your original purchase details.
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A detailed description of the issue.
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Photographs or videos of the damage, if possible.
We are committed to providing you with excellent support and resolving any warranty issues promptly.
